These General Terms and Conditions govern access to and use of the website www.nelisa.com (the “Terms”) and are issued by Nelisa s.r.o., Company ID No. 099 50 311, VAT ID No. CZ09950311, with its registered office at Menclova 2538/2, Libeň, 180 00 Prague 8, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 344567 (“Nelisa”).
1. Introductory Provisions
1.1 These Terms govern the rights and obligations of Nelisa and persons using the website https://www.nelisa.com/ (“Nelisa.com”), in particular when accessing and using Nelisa.com, as well as other related legal relationships. Nelisa.com serves for the publication of job offers or candidate profiles.
1.2 By registering or otherwise using Nelisa.com, the User is obliged to familiarize themselves with the current version of these Terms and to comply with all obligations arising therefrom. If the User registers on Nelisa.com as a representative of a legal entity, the User may do so only if they are duly authorized to represent such legal entity.
2. Definitions
Capitalized terms used in these Terms shall have the following meanings:
3. Overview of Services for Customers
3.1 Nelisa Services
Publication of Campaigns
Nelisa creates and manages recruitment campaigns for job positions on behalf of the Customer. Campaigns are promoted online according to selected criteria. Each campaign is active for the agreed period depending on the selected pricing plan, and the intensity of promotion is reasonably adapted to the Customer’s individual needs.
Additional Services
In addition to standard job promotion, Nelisa offers a wide range of additional services enabling targeted and intensified promotion, including in particular:
Each service is provided in accordance with the current price list. Customers may select services based on their specific needs and objectives.
Other services may be provided individually based on agreement with the Customer.
3.2 Campaigns may be set to renew automatically upon expiration. Notification of automatic renewal is sent to the email address specified by the Customer. Automatic renewal may be changed back to manual renewal at any time.
4. Campaign Creation and Contract Formation
4.1 By submitting a Campaign, the Customer creates an order constituting a proposal to conclude a contract with Nelisa, subject to Nelisa’s approval.
4.2 Nelisa reserves the right to modify or delete submitted Campaigns without stating a reason. Modifications may include, in particular, removal of links or contact details, or adjustment of categories and employment types to best match the advertised position. Campaign approval typically occurs by the second business day.
4.3 Campaign Content Rules
4.4 Acceptance of the Customer’s proposal and formation of a contractual relationship occurs upon Nelisa’s approval of the Campaign, which is then published as specified by the Customer and detailed on Nelisa.com.
5. Payment Terms
5.1 All prices are governed by the current price list published on Nelisa.com.
5.2 Customers may cancel any order within 24 hours of submission.
5.3 A tax invoice with a 7-day maturity period is issued for each order.
5.4 Only bank transfer payments are accepted.
5.5 If automatic renewal is selected, Campaign fees are deducted from prepaid services. If no balance is available, Nelisa issues a standard invoice based on the current price list.
5.6 Prepaid services are valid for one year from activation. Unused services expire without refund, and Campaign information is removed from the administration after expiration.
5.7 Customer issues are handled individually. In cases of defective performance, Nelisa may refund a proportional amount or provide replacement performance of comparable value.
5.8 Customers consent to electronic invoicing delivered to their designated email address.
6. Use of Nelisa.com
6.1 Use of the Nelisa.com web portal is free of charge. The User bears all costs associated with accessing and using Nelisa.com (i.e., internet connection costs, etc.).
6.2 Registration and creation of a Customer profile are subject to the Provider’s approval. The Provider reserves the right to refuse registration and profile creation without giving any reason. Nelisa is also entitled to cancel an already created user account if the Customer breaches any obligations arising from the Terms.
6.3 The Customer is entitled to submit Campaigns only after registering on Nelisa.com. When registering and publishing Campaigns, the Customer is obliged to provide true and up-to-date information.
6.4 Users may respond to published Offers without registration.
6.5 Nelisa is not a party to any contractual relationship between any User and any Customer. Nelisa provides Customers with space on Nelisa.com for publishing Campaigns and shall not be liable for any defects in the content or appearance of content published by Customers on Nelisa.com. Nelisa shall not be liable for the completeness, accuracy, or truthfulness of content published on Nelisa.com, nor for any unlawful conduct of a Customer via Nelisa.com. Nelisa shall not be liable for any information or files uploaded by Users.
6.6 Nelisa does not guarantee uninterrupted access to Nelisa.com, nor the defect-free nature or security of Nelisa.com. Nelisa shall not be liable for any damage incurred by a User or a Customer in connection with accessing and using Nelisa.com, including damage arising from downloading data published on Nelisa.com, damage caused by service interruptions, failures of Nelisa.com, computer viruses, loss of data or profit, or unauthorized access to transmissions and data of the Customer or the User.
6.7 By clicking certain links on Nelisa.com, the User may leave Nelisa.com and be redirected to third-party websites. Nelisa shall not be liable for third-party websites or the performance of third parties.
6.8 Nelisa reserves the right to restrict or terminate a Customer’s/User’s access to the Nelisa.com portal at any time.
6.9 A User may offer or promote the use of Nelisa.com, and/or other Nelisa products and services, either independently or together with a third party, only with Nelisa’s prior written consent.
6.10 A Customer or a User is not entitled to:
6.11 Customers and Users are obliged to:
6.12 The Customer is also obliged to:
6.13 If unauthorized handling or misuse of login credentials occurs, the Customer must inform Nelisa without undue delay. Nelisa shall not be liable for any misuse of the Customer’s login credentials, nor for any damage or claims of third parties arising as a result of the Customer’s breach of the above obligations.
6.14 Nelisa shall not be liable for damage arising as a result of force majeure or failures outside Nelisa’s technical equipment. “Force majeure” means a temporary or permanent extraordinary, unforeseeable, and unavoidable obstacle arising independently of Nelisa’s will. If a force majeure event occurs on Nelisa’s side, Nelisa shall notify the Customer of such situation and its cause without undue delay. Unless agreed otherwise, Nelisa shall continue to perform the contract to the best of its abilities and using available alternative means so as to fulfil its agreed obligations.
6.15 Nelisa’s liability for damage caused by Nelisa’s technical and software equipment in connection with a concluded contract is limited to the amount paid by the Customer for the services under the concluded contract for the period preceding the occurrence of the claim.
6.16 Users have no legal entitlement to any performance from Nelisa.
6.17 Unless expressly agreed otherwise, Nelisa provides no express or implied warranties.
7. Copyrights and Trademarks
7.1 The Customer is obliged to obtain all necessary licenses for the use of any works presented in connection with the publication of information, slogans, audiovisual materials, or advertisements used in connection with the provision of services by Nelisa, and to pay all fees for such licenses as well as any related costs. Nelisa shall not be liable for any infringement of copyright by the Customer or resulting from the publication or use of materials provided by the Customer. If Nelisa incurs any damage as a result of the Customer’s breach of this provision, the Customer shall compensate Nelisa for such damage without undue delay upon Nelisa’s request.
7.2 Neither the Customer nor the User is entitled to use Nelisa.com or any part thereof other than for their own (internal) use or in any manner exceeding the scope of use expressly permitted by Nelisa. In particular, distribution, copying, or any further technical processing without Nelisa’s demonstrable prior written consent is prohibited. Any interference with the technical or substantive content of the website by Customers or Users is also prohibited.
7.3 Neither the Customer nor the User is entitled to decompile, disassemble, reverse engineer, or perform any similar activities relating to Nelisa’s source code, object code, or other technical means provided by Nelisa. Any attempts to modify, alter, copy, distribute, or create derivative works based on Nelisa’s copyrighted content without Nelisa’s prior written consent are strictly prohibited.
7.4 The right to upload, store, or print materials available on Nelisa.com is permitted solely for private (internal) purposes. Such materials must not be further distributed or reproduced in any manner. Any other reproduction or modification, whether mechanical or electronic, without Nelisa’s prior written consent, is prohibited.
8. Personal Data and Cookies
8.1 The protection of personal data and the use of cookies are governed by the data processing policies available at
https://nelisa.com/en-hr/personal-data and https://nelisa.com/en-hr/cookies.
Nelisa processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of personal data (“GDPR”).
8.2 Where Nelisa processes personal data as a processor on behalf of the Customer as the controller, the Customer authorizes Nelisa to process the personal data of Users who have responded to the Customer’s Campaign, for the purpose of handling such response and maintaining a list of Users who have expressed interest in the position advertised in the Offer.
Customers may provide Nelisa only with such personal data for which they have a lawful basis for processing and transfer. The Customer is responsible for compliance with this obligation and for the accuracy and currency of all data provided.
8.3 Nelisa is entitled to process personal data for the Customer for a maximum period corresponding to the duration of their contractual relationship, primarily through the functionalities of the Nelisa.com portal, including the Customer’s profile.
Where instructions cannot be implemented via the functionality of the Nelisa.com portal, such instructions may be provided in writing by email. No instruction may result in an extension of technical or organizational measures beyond the scope defined in these Terms, unless such requirement arises directly from applicable legal regulations binding on Nelisa.
8.4 In its role as a processor, Nelisa is further obliged to:
8.5 The Customer grants Nelisa general authorization to engage additional processors in the processing of personal data. Nelisa shall inform the Customer of any intended changes concerning the engagement of additional processors and allow the Customer to raise objections. The Customer must submit any objections without undue delay, no later than within 11 business days of the relevant notification.
Nelisa shall assess such objections and, if justified, implement appropriate measures in relation to the additional processor. If the Customer raises no further objections within 5 business days of notification of such measures, the agreement shall remain valid and effective under the newly notified conditions. If the Customer notifies Nelisa within the said period that it does not agree with the implemented measures for serious reasons, the Customer shall be entitled to terminate the agreement.
8.6 Nelisa shall ensure that any additional processors are bound by obligations equivalent to those set out in these Terms. If an additional processor fails to meet its obligations, Nelisa shall remain liable to the Customer for the performance of such obligations.
8.7 An additional processor is DigitalOcean Holdings, Inc., which provides cloud services to Nelisa. The server is located in Frankfurt, Germany (EU).
8.8 Upon termination of personal data processing for the Customer, Nelisa shall, in accordance with the Customer’s instructions, either return or delete the personal data, including all copies thereof, unless Nelisa is legally entitled to continue processing such personal data.
8.9 All notifications from Nelisa, including notifications of personal data breaches, may be delivered to the Customer’s email address provided during registration. Nelisa communicates with Customers via support@nelisa.com, which is also designated for handling data protection requests from both Customers and Users.
Each party is responsible for ensuring the functionality and accuracy of its email address.
9. Final Provisions
9.1 Nelisa may amend or supplement these Terms at any time. All changes to the Terms shall be notified by publication on the Nelisa.com website. The amended version of the Terms shall become effective upon its publication on Nelisa.com. Any rights and obligations arising during the effectiveness of a previous version of the Terms shall remain unaffected by such changes.
9.2 All contractual relationships with Nelisa shall be governed by the laws of the Czech Republic. Any disputes arising in connection with contractual relationships with Nelisa shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.
9.3 In the event of a dispute between Nelisa and a User who is a consumer, which cannot be resolved amicably, the dispute may be subject to out-of-court resolution by the designated authority, which is the Czech Trade Inspection Authority (Česká obchodní inspekce). Further information, including details on how to submit a proposal for out-of-court dispute resolution, is available at www.coi.cz, or via email at adr@coi.cz.
9.4 If any provision of these Terms is or becomes invalid, ineffective, or unenforceable, such provision shall be replaced by a provision whose meaning most closely corresponds to the invalid provision. The invalidity or ineffectiveness of any provision shall not affect the validity of the remaining provisions.
9.5 Nelisa may be contacted at support@nelisa.com.
9.6 These Terms and Conditions enter into force on 1 February 2025.